For us lowly individuals whose work is customer-related, we try to adhere with the principle, the customer is always right, as much as we can. But when do we stop giving in?
Do we sacrifice the procedures and regulations for customer satisfaction? Do we turn a blind eye to our customers' senseless demands to meet our quota?
Oh yes, customers have rights. (Actually, we all do!) But those so-called rights don't mean that they can treat the customer relations people as their personal valets, messengers, secretaries and, yes, slaves.
I know that it's important to maintain good relations with customers but that doesn't mean that we should be at our customers' beck and call.... It irks me so much when these so-called VIPs (especially the nouveau riche!) would try to ignore procedures for their convenience and they have the audacity to complain!
If only the customer relations' also have rights, too........
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